Refund and Cancellation Policy

1. Right of withdrawal

Engagements signed remotely may be cancelled within 7 calendar days of payment for a full refund, provided work has not started, under article 49 of the Brazilian Consumer Code.

If work has already started within those 7 days, we refund the portion of days and deliverables not yet performed.

2. Cancelling a monthly retainer

The agreement is monthly and can be cancelled at any time with 30 days' notice by email or WhatsApp.

The month already in progress is not refunded, as the team stays allocated until the end of the cycle. There is no cancellation penalty.

After cancellation we hand over access, reports and produced materials within 10 business days.

3. Refunds

Approved refunds are processed within 10 business days, using the original payment method.

Credit card payments are refunded to the card statement, subject to the issuer's timeline. Pix and bank slip payments are returned by bank transfer to an account held by the client.

Ad spend already invested in advertising platforms is not refundable by NICBAD, as it was paid directly to those suppliers.

4. Undelivered services

If a contracted deliverable is not completed on time due to NICBAD, the client may choose between re-execution or a refund of the amount for that deliverable.

5. Disputes

Before opening a dispute with your card issuer, please contact contato@nicbad.com.br or WhatsApp +55 (48) 99208-8550. We answer refund requests within 5 business days.